Precision Pain Care Center (“Precision Pain Care Center,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use and disclose it, and the choices available to you.
This Privacy Policy applies to our website, text messaging (SMS/MMS) program, and other communications with our office.
Precision Pain Care Center
233 W Badillo St., Suite D
Covina, CA 91723
Telephone: (626) 655-8286
Fax: (866) 925-0061
Email: support@precision-pain.com
We may collect the following types of information:
Contact Information
Your name, mobile telephone number, email address, and mailing address.
Appointment Information
The dates, times, and locations of scheduled visits.
Referral Information
Information provided to us by an attorney’s office, healthcare provider, or other party that refers you to our care.
Communication Content
Text messages, voicemails, emails, and other communications you exchange with our office.
Website Information
Information you submit through forms on our website, as well as standard technical information such as browser type, device information, and pages visited.
We may use your information to:
Schedule, confirm, reschedule, and remind you of appointments;
Communicate with you about appointment-related or office-related matters;
Respond to your questions and requests;
Provide and coordinate your care and related administrative services;
Process billing and other administrative functions; and
Comply with applicable legal, regulatory, and professional obligations.
If you provide your mobile telephone number and expressly consent to receive text messages from Precision Pain Care Center, we may send you SMS or MMS messages relating to appointments, including appointment confirmations, reminders, scheduling, rescheduling, and other communications related to your interactions with our office.
Consent to receive text messages is voluntary and is not a condition of receiving medical care, treatment, products, or services from Precision Pain Care Center.
Message frequency varies depending on your appointments and interactions with our office.
Message and data rates may apply.
You may opt out of receiving text messages at any time by replying STOP to any message. After opting out, you may receive a final confirmation message indicating that you have been unsubscribed.
For assistance, reply HELP or contact Precision Pain Care Center at (626) 655-8286.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Text messaging originator opt-in data and consent will not be shared with any third parties.
We may use service providers that assist us in operating our text messaging program and delivering communications on our behalf. Such service providers may process information only as necessary to provide those services to Precision Pain Care Center and are not authorized to use your information for their own marketing or promotional purposes.
Text messaging is not a secure or confidential method of communication. Please do not use text messaging to send sensitive medical information unless specifically instructed by our office.
Text messaging should never be used for medical emergencies.
If you are experiencing a medical emergency, call 911.
We do not sell your personal information.
We do not share your personal information with third parties or affiliates for their independent marketing or promotional purposes.
We may disclose information in the following circumstances:
We may provide information to vendors and service providers that perform services on our behalf, such as messaging platforms, telecommunications providers, scheduling systems, practice management systems, billing services, website hosting providers, and other administrative service providers.
These service providers are authorized to use information only as necessary to perform services on our behalf and are not authorized to use the information for their own marketing or promotional purposes.
We may share information with your attorney, insurer, healthcare provider, or another party when you have authorized us to do so or when otherwise permitted by applicable law or our Notice of Privacy Practices.
We may disclose information when required or permitted by law, subpoena, court order, or other legal process, or when reasonably necessary to protect the rights, safety, or property of our patients, staff, or the public.
Notwithstanding any other provision of this Privacy Policy:
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
Certain information we maintain about you may constitute protected health information (“PHI”) governed by the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) and other applicable healthcare privacy laws.
Our handling of protected health information is described in our Notice of Privacy Practices, which is available at our office upon request.
If this Privacy Policy and our Notice of Privacy Practices differ with respect to protected health information, the Notice of Privacy Practices controls.
We retain information for as long as reasonably necessary to provide services and to satisfy applicable legal, regulatory, professional, and recordkeeping obligations.
We maintain reasonable administrative, technical, and physical safeguards designed to protect information in our care.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
You may opt out of SMS/MMS communications at any time by replying STOP to any text message from us.
Opting out of text messages does not affect your ability to receive care or services from Precision Pain Care Center. We may continue to communicate with you through other available methods, including telephone or mail, when appropriate.
You may request access to or correction of information we maintain about you by contacting our office.
California residents may have additional rights concerning their personal information under applicable California law. To inquire about or exercise any applicable rights, please contact us using the contact information listed above.
Our website is not directed to children under the age of 13, and we do not knowingly collect personal information directly from children under 13 through our website.
We may update this Privacy Policy from time to time.
The Effective Date displayed at the top of this page indicates when this Privacy Policy was last revised. Material changes will be posted on this page.
If you have questions about this Privacy Policy, please contact:
Precision Pain Care Center
233 W Badillo St., Suite D
Covina, CA 91723
Telephone: (626) 655-8286
Email: support@precision-pain.com